Return policy or HAPPY FREE WILLInstructionsTo request a return you must write to contactyosoyo@gmail.com.And you can also request instructions on the customer service WhatsApp number.Once we receive the request we will send you an email with the instructions to follow to the collection. A Nacex carrier will come to your home or the agreed place to pick up the package. The client must guarantee the availability of someone to be able to deliver the item, always during the transport agency's working hours (generally it is not picked up after 8:00 p.m. or on weekends or holidays). If the customer decides to send the item by their own means, the amount will never be paid nor postage due. We will confirm that the items comply with the return policy. At YOSOYO you can change your mind! You have 21 days to return your purchase. We know that Our products make you fall in love, although you don't always get it right the first time. Therefore, we give you 21 days to make your returns: • If the item is unused or unmanaged, we will suggest you choose another product of your choice or you can obtain a purchase coupon valid for 60 days. We will assess whether the product is in good condition. give it a second life, we will get to work to find another goddess or god to receive it.

Under Law 11/2021, of July 9, on measures to prevent and combat tax fraud, no refunds equal to or greater than €1,000 will be made in cash, gift cards, promotions or refunds. The refund in these cases will be made by bank transfer.

Can all items be returned? There are some items that by their nature are excluded from the return policy:* Personalized products, underwear or bikinis that are not allowed due to hygiene policy.* For items that are part of promotions joints and combinations, partial returns (of one of the products) will not be accepted. It will be necessary to return the complete set or combination. This policy applies to the purchase of items for private use. Purchases for businesses, events or professional activities have other benefits. These return conditions do not affect the rights of consumers regarding guarantees (RDL1/2007).